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General Questions
1. How to purchase? (Main steps)
Please follow the major steps below to complete a successful purchase at Autocango.com.
1. Find a product you like from our stock list: https://www.autocango.com
2. Send an inquiry and provide us with your information to receive feedback or an invoice for the desired product. The invoice will include all payment details, such as purchase conditions, payment destination bank account, deadlines, and payment method.
3. Take the invoice to your preferred bank and make the payment as stated. Share the T/T copy within 72 hours of invoice issuance to secure your purchase.
4. Receive purchase confirmation, shipping & other details from Autocango.com agents.
5. Receive B/L and other standard documents upon shipment of the product.
6. Upon arrival of the product at your port, receive it. The time to receive the car will depend on when payment is made and your final destination. Additionally, at your port, you will need to pay clearing customs fees to your clearing agent, as well as customs duty and tax to your government. The amount of these fees will depend on the exact model, year, engine size, and dimensions of the car. We need the exact car to give you an estimated amount that you will need to pay to your government. We also suggest contacting the clearing agent in your country to obtain detailed information on customs clearance fees and duty VAT fees.
1. Find a product you like from our stock list: https://www.autocango.com
2. Send an inquiry and provide us with your information to receive feedback or an invoice for the desired product. The invoice will include all payment details, such as purchase conditions, payment destination bank account, deadlines, and payment method.
3. Take the invoice to your preferred bank and make the payment as stated. Share the T/T copy within 72 hours of invoice issuance to secure your purchase.
4. Receive purchase confirmation, shipping & other details from Autocango.com agents.
5. Receive B/L and other standard documents upon shipment of the product.
6. Upon arrival of the product at your port, receive it. The time to receive the car will depend on when payment is made and your final destination. Additionally, at your port, you will need to pay clearing customs fees to your clearing agent, as well as customs duty and tax to your government. The amount of these fees will depend on the exact model, year, engine size, and dimensions of the car. We need the exact car to give you an estimated amount that you will need to pay to your government. We also suggest contacting the clearing agent in your country to obtain detailed information on customs clearance fees and duty VAT fees.
2. When importing a vehicle, what are the rules/regulations?
For export rules and procedures for your country, including pre-export inspection lists, please contact your country's relevant government authorities.
It is also strongly recommended that before importing a vehicle, you research what is expected of you as a vehicle importer in your country and understand all the risks and responsibilities.
It is also strongly recommended that before importing a vehicle, you research what is expected of you as a vehicle importer in your country and understand all the risks and responsibilities.
3. How to create an account?
To create an Autocango.com account, please follow these steps:
1. Visit Autocango.com and click on the "Login" button in the upper right corner of the page/Register.
2. Select "Register" from the drop-down menu.
3. Fill in your full name, email address, and other required information.
1. Visit Autocango.com and click on the "Login" button in the upper right corner of the page/Register.
2. Select "Register" from the drop-down menu.
3. Fill in your full name, email address, and other required information.
4. Can I use two different email addresses, like my work email and my personal email?
We only accept one email address per customer to ensure the security of the vehicle purchase process.
5. How to log in?
Login to your account:
1. Visit Autocango.com and click on "Login" in the upper right corner of the homepage/Register.
2. Select "Login" from the drop-down menu.
3. Enter the email address and password associated with your Autocango.com account.
4. Click the "Login" button to access your account.
1. Visit Autocango.com and click on "Login" in the upper right corner of the homepage/Register.
2. Select "Login" from the drop-down menu.
3. Enter the email address and password associated with your Autocango.com account.
4. Click the "Login" button to access your account.
6. What to do if I forget my password?
If you forget your password, you can use the reset function to retrieve it:
1. Click on "Login"/Register ", then select" Login "in the upper right corner of the Autocango.com homepage.
2. Click on the "Forgot Password?" link below the login form.
3. Enter your registered email address.
You will receive an email containing instructions on how to reset your password.
5. Follow the instructions in the email to set a new password.
1. Click on "Login"/Register ", then select" Login "in the upper right corner of the Autocango.com homepage.
2. Click on the "Forgot Password?" link below the login form.
3. Enter your registered email address.
You will receive an email containing instructions on how to reset your password.
5. Follow the instructions in the email to set a new password.
7. Do you have any criteria for becoming a registered member of Autocango.com?
Anyone who is a car dealer or individual buyer can apply for membership. However, if you are an individual car buyer, we encourage you to check your country's regulations before purchasing. It's important to note that while we can assist with the purchase process, we are not familiar with the laws of your country, and therefore, we are unable to provide advice or introduce you to a car importer or customs broker in your country.
8. Is it free to have an account with Autocango.com?
Yes, creating an account with Autocango.com is completely free. There are no initial or monthly fees for buyers to register or maintain an account.
9. How many vehicles do you have in your inventory and how often are they updated?
We maintain an extensive inventory of over 85,000 vehicles, which is updated daily with new additions and changes.
10. How can I find the right product?
A right product is one that meets your preferences for model, color, year, and, most importantly, your budget.
Autocango.com's search engine allows you to search and filter by multiple criteria, making it much easier to find the car you're looking for.
You can also adjust the order of the results based on factors such as year, quality, price, etc., to facilitate comparison. If you're still unsure which car is right for you, please send us a quick query at service@autocango.com, and we'll recommend your dream car.
Autocango.com's search engine allows you to search and filter by multiple criteria, making it much easier to find the car you're looking for.
You can also adjust the order of the results based on factors such as year, quality, price, etc., to facilitate comparison. If you're still unsure which car is right for you, please send us a quick query at service@autocango.com, and we'll recommend your dream car.
Payment
1. How do I pay?
To pay for a product, you need an invoice from us. Once the terms of purchase (CIF/FOB/inspection/etc.), including the price, have been agreed, we will issue you an invoice for the relevant product based on the agreed terms. The invoice will include all details related to payment, including terms of purchase, bank account for payment, terms, method of payment, etc. If you choose to pay by bank transfer, please take the invoice to your preferred bank and make the payment accordingly.
Please note that sending us the T/T copy (payment receipt from your bank) as soon as possible is crucial to finalize your purchase.
Please note that sending us the T/T copy (payment receipt from your bank) as soon as possible is crucial to finalize your purchase.
2. How do I know the bank account information to make a payment?
The bank account information for payment is on the invoice. If you do not have an invoice, please inform us as soon as possible so that we can issue an invoice for you.
3. What payment methods can we use?
We only accept bank transfer payments.
Please note that we do not accept letters of credit(L/C)Credit card or cash payment.
All payments must be made in the specified currency within the deadline specified on the invoice.
The buyer is responsible for bearing all bank transaction fees.
All payments must be made through bank transfer to ensure that both the buyer and seller can retain formal written records of the transaction.
Please note that we do not accept letters of credit(L/C)Credit card or cash payment.
All payments must be made in the specified currency within the deadline specified on the invoice.
The buyer is responsible for bearing all bank transaction fees.
All payments must be made through bank transfer to ensure that both the buyer and seller can retain formal written records of the transaction.
4. What currencies do you accept?
We mainly accept payments in US dollars. But in some cases, the Chinese yuan is also accepted. If you wish to conduct transactions in currencies other than those mentioned above, please contact us.
5. What is a copy of a wire transfer? Where can I obtain it?
After submitting the wire transfer payment to the bank, you will receive a wire transfer receipt (TT Copy) as proof of the transaction. If your bank fails to issue a wire transfer receipt immediately, you can use a deposit receipt as a temporary substitute.
6. Can I pay in installments?
Currently, we only accept 100% payment via TT (Telegraphic Transfer) before shipment.
In the TT payment process, you will need to make the total payment through any bank of your choice.
After the payment, please send us the TT copy, and we will initiate the shipping process.
All necessary documents will be sent to you via DHL, and you can expect to receive the car within 35-45 days.
Your payment is secured by Autocango.com, and we will hold it until we confirm that the correct car has been sent to you by the supplier.
In the TT payment process, you will need to make the total payment through any bank of your choice.
After the payment, please send us the TT copy, and we will initiate the shipping process.
All necessary documents will be sent to you via DHL, and you can expect to receive the car within 35-45 days.
Your payment is secured by Autocango.com, and we will hold it until we confirm that the correct car has been sent to you by the supplier.
7. When is the payment deadline?
Our payment terms are divided into two steps.
The first step is to provide the wire transfer stub within 72 hours after the invoice is issued.
The second step is to remit the payment to our bank within 120 hours after the invoice is issued.
Meeting the deadline in both steps is crucial for a successful purchase.
If we do not receive the wire transfer stub within 72 hours or the remittance confirmation from our bank within 120 hours, the corresponding product will no longer be accepted for purchase by other buyers.
The first step is to provide the wire transfer stub within 72 hours after the invoice is issued.
The second step is to remit the payment to our bank within 120 hours after the invoice is issued.
Meeting the deadline in both steps is crucial for a successful purchase.
If we do not receive the wire transfer stub within 72 hours or the remittance confirmation from our bank within 120 hours, the corresponding product will no longer be accepted for purchase by other buyers.
8. How long does it take for my bank wire transfer to be transferred to your bank account?
Your telegraphic transfer will take at least three working days to be reflected in our bank account. Although this delay may cause some inconvenience, it is the average time for interbank transactions. Please rest assured that once we receive payment, we will process your order immediately.
9. Will you still keep the product for me after 48 hours?
After payment, it may take a few days for my bank transfer to reach your account.
Yes, if we receive a copy of the wire transfer within the specified time, we will reserve the vehicle for you for a total of 120 hours. Due to the fact that your bank transfer may take several days to reach our account, we recommend that you make the payment immediately upon receipt of the invoice.
Yes, if we receive a copy of the wire transfer within the specified time, we will reserve the vehicle for you for a total of 120 hours. Due to the fact that your bank transfer may take several days to reach our account, we recommend that you make the payment immediately upon receipt of the invoice.
10. What if I am unable to make the payment before the deadline?
If we do not receive a copy of the wire transfer within 72 hours or a bank receipt within 120 hours, the product will be available for others to purchase.
If the payment arrives at our bank after the deadline, the following situations may occur:
A. If the product is still available (unsold or reserved), we will accept your payment, send you a 'payment confirmation', and initiate the process of transporting the vehicle to the designated port.
B. If the product has been reserved or sold, you have the following options:
B-1: If the product has been reserved, you can wait for its status to change to 'available' or 'sold'.
B-2: If the product has already been sold, you can choose a similar product for sale and use the payment you sent to make the purchase. In this case, we can expedite the shipping process to ensure that you receive the vehicle faster. (Suggestion)
B-3: If there are no other options, you can apply for a refund from the bank, and the bank transfer fee will be borne by you. In this case, we will charge a handling fee of $150.
If the payment arrives at our bank after the deadline, the following situations may occur:
A. If the product is still available (unsold or reserved), we will accept your payment, send you a 'payment confirmation', and initiate the process of transporting the vehicle to the designated port.
B. If the product has been reserved or sold, you have the following options:
B-1: If the product has been reserved, you can wait for its status to change to 'available' or 'sold'.
B-2: If the product has already been sold, you can choose a similar product for sale and use the payment you sent to make the purchase. In this case, we can expedite the shipping process to ensure that you receive the vehicle faster. (Suggestion)
B-3: If there are no other options, you can apply for a refund from the bank, and the bank transfer fee will be borne by you. In this case, we will charge a handling fee of $150.
logistics
1. What information is needed to book a transport vessel for my vehicle?
To book a vessel for your cargo, we require the following information. Please review the details carefully and ensure all requested information is provided. Most of this information is necessary for the contracted shipping lines.
1. Port of Discharge: This is the nearest port where the vessel will unload your cargo.
2. Vehicle Destination: Please specify the country where the vehicle will be registered and used.
3. Consignee: This refers to the intended owner of the vehicle. Please provide the consignee's full name as well as the name as it appears on their passport or ID, complete address (no abbreviations), and phone number(s). It is crucial to provide all consignee information to receive your Bill of Lading (B/L) from the shipping company.
● Note: Incomplete or misspelled consignee information may result in delays and additional fees for B/L amendments.
4. Notify Party: This person will be contacted by the shipping agent to report the confirmed arrival date of your vessel at the port. If you have a private clearing agent, you may list them here. Otherwise, you can simply write 'Same as Consignee.'
5. DHL Delivery Address: This information is necessary for us to send your documents, including your B/L, via DHL courier. Please provide the recipient's full name, complete address (no abbreviations), and phone number(s). Incomplete information may lead to delays in document delivery.
1. Port of Discharge: This is the nearest port where the vessel will unload your cargo.
2. Vehicle Destination: Please specify the country where the vehicle will be registered and used.
3. Consignee: This refers to the intended owner of the vehicle. Please provide the consignee's full name as well as the name as it appears on their passport or ID, complete address (no abbreviations), and phone number(s). It is crucial to provide all consignee information to receive your Bill of Lading (B/L) from the shipping company.
● Note: Incomplete or misspelled consignee information may result in delays and additional fees for B/L amendments.
4. Notify Party: This person will be contacted by the shipping agent to report the confirmed arrival date of your vessel at the port. If you have a private clearing agent, you may list them here. Otherwise, you can simply write 'Same as Consignee.'
5. DHL Delivery Address: This information is necessary for us to send your documents, including your B/L, via DHL courier. Please provide the recipient's full name, complete address (no abbreviations), and phone number(s). Incomplete information may lead to delays in document delivery.
2. What is the consignee?
The consignee is the 'expected owner' of the vehicle. Please provide the recipient's full name, name on passport or identification document, complete address (abbreviations are not allowed), and phone number.
When providing us with booking information, please be sure to pay attention to the following:
If you do not provide the full name and address of the consignee, the shipping company may delay your booking. Please provide complete information.
The recipient's name must not be spelled incorrectly. Even the smallest mistake can lead to a bill of lading(B/L)Modification may incur additional costs and time.
When providing us with booking information, please be sure to pay attention to the following:
If you do not provide the full name and address of the consignee, the shipping company may delay your booking. Please provide complete information.
The recipient's name must not be spelled incorrectly. Even the smallest mistake can lead to a bill of lading(B/L)Modification may incur additional costs and time.
3. What is the notifying party?
The notifying party refers to the individual contacted by the shipping agent to inform you of the confirmed arrival date of the vessel at the port.
You can choose to list a private customs clearance agent as the notifying party, but this is not a mandatory requirement as the bill of lading(B/L)There is no need to list customs clearance agents. If you do not have an agent, simply fill in "same as recipient" for easier processing.
You can choose to list a private customs clearance agent as the notifying party, but this is not a mandatory requirement as the bill of lading(B/L)There is no need to list customs clearance agents. If you do not have an agent, simply fill in "same as recipient" for easier processing.
4. What is the DHL shipping address?
DHL shipping address refers to the document (including bill of lading) sent via DHL express delivery(B/L)）Required information. Please provide the recipient's full name, complete address (excluding abbreviations), and phone number.
Please note that incomplete information provided may result in delayed file delivery.
Please note that incomplete information provided may result in delayed file delivery.
5. Why do I need to provide the recipient's full name and address?
Complete information, including the recipient's full name and address as it appears on their passport or ID card, is required by shipping companies. The Bill of Lading (B/L) is an official document that establishes ownership of the cargo, making accurate identification crucial.
Failure to provide the full name and address of the consignee may result in delays, as shipping companies require this information for processing.
It's essential to avoid misspelling the consignee's name, as even minor errors can necessitate a B/L amendment, incurring additional fees and time.
Failure to provide the full name and address of the consignee may result in delays, as shipping companies require this information for processing.
It's essential to avoid misspelling the consignee's name, as even minor errors can necessitate a B/L amendment, incurring additional fees and time.
6. Why do I need to enter my full name and address for the DHL delivery address?
We request your full name and address for the DHL delivery address to ensure the successful dispatch of your documents, including the Bill of Lading (B/L), via DHL courier. Kindly provide the recipient's complete name, address (without abbreviations), and phone number(s).
Please be aware that providing incomplete information may result in delays in the delivery of your documents.
Please be aware that providing incomplete information may result in delays in the delivery of your documents.
7. How long does it take for the ship to arrive at my port?
We aim to deliver your vehicle promptly. The estimated durations below are from the designated Chinese port to your port of discharge.
Please note that these are estimates based on our past experience and are not guaranteed.
Africa: approximately 3-5 weeks from the Chinese port to your port.
Georgia: approximately 6 weeks from the Chinese port to your port.
Caribbean: approximately 3-5 weeks from the Chinese port to your port.
South Asia Region: approximately 1 week from the Chinese port to your port.
South America: approximately 4 weeks from the Chinese port to your port.
Please note that these are estimates based on our past experience and are not guaranteed.
Africa: approximately 3-5 weeks from the Chinese port to your port.
Georgia: approximately 6 weeks from the Chinese port to your port.
Caribbean: approximately 3-5 weeks from the Chinese port to your port.
South Asia Region: approximately 1 week from the Chinese port to your port.
South America: approximately 4 weeks from the Chinese port to your port.
8. Can I track the shipping vessel?
Unfortunately, we are unable to provide this information. Typically, buyers track shipping information through their freight agent or shipping company. It is important to keep track of shipping information to ensure timely delivery.
9. Why are there so many changes and delays in shipping schedules?
Changes and delays in shipping schedules are usually initiated by the contracted shipping company. As exporters, we have no right to interfere with their decisions.
10. Where can I check the actual arrival date of a ship?
The shipping agent will notify the bill of lading(B/L)The notified party specifies the arrival time of the goods. Alternatively, you can also arrive at the estimated time of the ship's arrival(ETA)Contact your shipping agent directly about a week ago. Please make sure to communicate with your shipping agent to obtain the latest information.
Glossary
1. B/L
Bill of Lading; a document issued by a carrier or its agent to a shipper as a contract for the carriage of goods. It is also a receipt for cargo accepted for transportation and must be presented for acceptance at the destination.
It is like a triple threat in the shipping world:
- - Receipt: It's proof the shipping company (carrier) has received your goods. Imagine it as a store receipt, but for international shipping.
- - Details: It lists everything about your shipment, like the type, quantity, and destination of the goods, similar to an itemized shopping receipt.
- - Contract: It acts as a simple agreement between you (the shipper) and the carrier, outlining their responsibilities for transporting your goods safely.
Think of it as a one-stop shop document for your shipment, crucial for smooth and secure international trade.
2. C&F
Cost and Freight; a term of sale meaning that the price charged or quoted by a seller for a shipment does not include insurance charges, but does include all costs to a named port of discharge.
3. CIF
Cost, insurance and freight charges; A sales term that refers to the price charged or quoted by the seller, including insurance and all other costs for transportation to the designated unloading port.
4. Clearing Agent
A person or company authorized by international customs authorities to certify and manage shipments between countries. (i.e., they handle the customs clearance process for your vehicle).
5. Commercial invoice
The documents required by customs to determine the true value of imported goods and evaluate tariffs and taxes.
6. Consignee
After the vehicle is registered in the destination country, it will become the "owner" of the vehicle.
7. DHL delivery address
Autocango.com is a delivery address used to deliver shipping documents (rather than vehicles) to vehicle buyers.
8. ETA
Expected arrival time; The expected date and time of arrival at the designated city or port for air, sea, or rail transportation.
9. ETD
Expected departure time; The expected date and time of departure for air, sea, or rail travel from a designated city or port.
10. Export certificate
A document confirming that the listed items are being legally exported from their country of origin (i.e., the vehicle's previous registration in China has been canceled).
enim
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